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      FREQUENTLY ASKED QUESTIONS (FAQ)

      Do we ship internationally?
      Yes, we do ship worldwide.

      How long does it take to get my ordered items?
      All orders are normally shipped out in 2-4 workings days (excluding weekends & public holidays and excluding the day you make the payment)
      after the payments have been done. After your order is dispatched, you could expect your items arrive in following time:

      For Malaysian buyers, PosLaju - 2 to 3 days, SnailMail - 3 to 5 days,
      For International customers, 6 - 14 days (Asia) 6 - 25 days (Others)

      Custom and personalized orders
      Kindly send us an email at craftioneries@gmail.com on what you would like to customize and we will do our best to accommodate your request.

      Wholesale availability
      Wholesale is available if we still have stock, email me at craftioneries@gmail.com to discuss minimum orders & prices.

      Customs and import taxes
      Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

      I don't accept returns, exchanges, or cancellations
      But please contact me if you have any problems with your order.
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      PAYMENT METHODS

      BANK Transfer (Malaysians Only)

      Please make your payment directly into our bank account.

      Kindly include your order number in your payment description or
      email us the bank in slip with your order number to craftioneries@gmail.com.

      MAYBANK: 112875068579 Thiruchelvam

      PayPal for International
      craftioneries@gmail.com